this policy includes the following topics:

1. INTRODUCTION AND ACCEPTANCE OF THIS PRIVACY POLICY

this privacy policy describes what information we may collect from or about you, how we collect it, how we use it, and with whom and why we may share it. it applies to any information we collect from or about you as a guest or other user of our site and our services, and as such it applies to information we may collect online, over the phone, or in person.

please read this privacy policy completely and carefully before using the site or giving us any information, particularly personal information. by using the site or otherwise voluntarily proving us with your information, you are agreeing to these privacy terms.

technology and online practices change from time to time, as do applicable privacy laws. therefore, we may revise this privacy policy to align our notices with these technological and legal changes. if and when we do so, we will post the updated policy on this page, and those updates will be effective once the new policy is posted. it is your responsibility to check this page for updates. you will be able to determine when the last update was made by referring to the “last modified” legend at the top. by using the site after we post any changes, you agree to accept those changes, whether or not you have reviewed them.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

a. what is personal information? personal information refers to information that we can use to personally identify a specific individual. different states and countries define personal information (and similar terms, such as personal data, personally identifiable information, and pii) to include different things, but it generally includes information like your name, mailing address, e-mail address, and phone number. it may also include your computer or mobile device ip address, if that ip address can be linked to a particular person, or geo-location information, again if that information can be used to pinpoint a specific person.

b. providing personal information is your choice. you are generally in control of whether you provide us with your personal information. if you do not want us to have any of your information, you should not use our site or give any information to us. however, if you choose to make use of certain features of the site, or if you otherwise want to communicate with us, you may need to provide certain personal information to us. for example, if you want to sign up for our email list, make a reservation, or apply for a position with us, you will need to provide certain mandatory personal information related to the action you are taking.

if you are not comfortable with providing information to us, you should not do so. although that will affect our ability to communicate with you and provide you with services, that is your choice.

c. the personal information we collect. we may obtain and use personal information as described below.

• browsing and device information. we collect limited browsing information when users visit the site, so depending on the particular device you use to access our site, we may be able to identify that device. we use this information to understand site traffic and evaluate our marketing efforts.

• identification and contact information: this is information that identifies you as an individual (like your first and last name), and information that enables us to contact you (like your email address, mailing address, or phone number). it also may include information about you, such as information about your personal characteristics, guest preferences, and how you have interacted with us online or in person. we will collect this information if you sign up to receive our emails or other promotional materials, if you contact us with an inquiry, if you make reservations with us, if you visit our hotel, lounge, or café as a guest, or if you participate in any events we may offer from time to time. we may also receive information indirectly, for example if someone makes a reservation on your behalf. we collect and use this information for the purposes of (a) verifying your identity; (b) transacting business with you, which may include managing your hotel and dining reservations, completing your purchases of products and services, providing customer service, allowing you to participate in promotions and events, and seeking feedback on our services; (c) responding to any inquiry you send to us; and d) subject to your right to opt out and subject to applicable law, sending you newsletters and other promotional materials about products and services you may be interested in.

• billing information: if you transact business with us, such as by making a reservation or purchasing products or services from us, we will collect applicable billing information from you, such as credit card or bank account information, or, depending on payment options, information about your other payment method. this information may be collected through one of our third-party service providers. we collect and use this information to hold reservations, complete purchases, and process required payments.

• application information: if you inquire about employment opportunities with us, we will receive all of the personal information you include with your application. this will generally include your name, contact information, résumé information (such as education and employment history), and all other information you voluntarily provide with your submission. we use this information to evaluate and respond to applications.

• other information: from time to time, we may offer opportunities to participate in events and we may allow guests to review our services. in these cases, we will collect information that is specific to the nature of your participation, but which will generally include information such as your name and any content, including images (photographs, etc.) you choose to provide to us. we will collect and use this information to allow our clients and others to engage with us and share information, so that others can benefit from your experience, and so that we can offer an online and in-person experience that allows us to provide you and others with quality services.

d. certain generally-applicable uses of personal information. in addition to the uses described above, the personal information we collect may be used for the following additional purposes, all of which are related to our operation of our business:

• managing and personalizing your experience on the site and at our hotel, lounge, café, restaurant, gymnasium and juice bar.

• evaluating interest in and improving the quality of our current products and services, and researching and evaluating potential new products and services.

• complying with legal requirements; and preventing and addressing fraud and breaches of our site requirements and policies.

e. how long we keep personal information. we keep the personal information we collect for as long as we continue to have a business need to do so, unless a longer period is required by law. business needs include legal, tax, accounting, risk management, and other business purposes.

3. HOW AND WHY WE SHARE PERSONAL INFORMATION

we share personal information with third parties in the following circumstances:

• we will provide personal information to our trusted service providers who need to use that information to conduct business on our behalf. for example, our service providers may:

1. operate certain site features.
2. process payments when you make purchases.
3. handle our data management and email distribution; and/or assist us with, co-sponsor, or otherwise participate in any events and promotions.

we provide these service providers only with the information they need to perform their services, and work with them to respect and protect your privacy.

• we may share your personal information with our company affiliates (including bartlett house café llc) and business partners for our and their legitimate business purposes, including so that we or they may provide you with periodic mailings regarding products, services, or events. if you do not wish for us to share your information in this manner, please let us know by contacting us at info@themaker.com.

• we may share browsing information with data analytics platforms, such as google analytics, to perform analyses intended to understand our client base and to improve our services and the performance of our site.

• we will release information, including personal information, if we believe that doing so is appropriate to (a) comply with law, regulations, legal process or governmental request, (b) enforce any policies applicable to the site, including potential violations, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) otherwise protect the rights, property or personal safety of us, our employees, site users, or others.

• we may share information, including personal information, in connection with, during negotiations of, or as a part of the closing of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company in which personal information about the users of our site is among the assets transferred.

we do not sell, rent, or lease any personal information that we collect about you through the site to anyone for any other purpose, unless you have given us your separate express permission to do so.

4. COOKIES AND OTHER TRACKING TECHNOLOGY

a. what are cookies? cookies are small amounts of data that are stored on your browser, device, or the page you are viewing when you visit a website. cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

b. how we use cookies. we use multiple types of cookies on the site. one is an encrypted identifier of the site visitor, which does not reveal any personal information, and it is necessary to enable the site to work properly. we also utilize a “yes or no” cookie that enables our cookie popup banner, allowing you to enter your choice of whether to accept our use of cookies as described in this privacy policy. in addition, we may use cookies to allow analytics tracking (see “analytics services” below). we use cookies to make our site work more efficiently and to help analyze how our site is used so that we can improve it.

c. analytics services. our site may use analytics tools, such as google analytics, to collect information about the use of our site, so that we can monitor and better understand our site’s traffic patterns. in these instances, the analytics service provider (such as google) will be able to use and share information about your visits to and use of our site, and that service provider’s use and sharing will be governed by their privacy notice and online terms.

d. third party tracking technologies. third parties, such as our analytics providers, may be able to set cookies on our site. they may also use cookies, on our behalf, to promote our newest products and services on other websites based on your activity on our site. for example, you may see products that you viewed on our site presented on other websites as you move around the internet.

in addition, various third parties, including our analytics providers and our ad partners, may use cookies, alone or with other tracking technology, to collect information about you when you use the site for their own purposes, independent from us. these third parties may be able to associate the information they collect with your personal information, or they may collect information, including personal information, about your online activities over time and across other website and online services. they may use this information to provide you with behavioral advertising or other targeted content on other websites and through other media.

we cannot control any third parties’ tracking technologies or how they may be used. if you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

e. your choices about tracking technologies. most web browsers automatically accept cookies and other tracking technologies, but you can usually change your settings to prevent that, such as by having your device warn you each time a cookie is being sent or choosing to turn off all cookies. on our site, you will be able to disable all cookies other than mandatory cookies. this can be done through your web browser settings, and because each browser is different, you should look at your browser’s “help” menu to learn how to modify your cookie settings. there are also online resources that may help you learn more about how targeted advertising works and how to opt out of targeted behavioral advertising from many major third-party network advertisers.

if you disable cookies from your browser you may not be able to access certain sections of the site that use essential cookies, and this may make your experiences on the site less efficient.

f. do not track requests. currently, certain browsers, including firefox, google chrome, safari and internet explorer, offer a “do not track” (dnt) option. this option, using a technology known as a dnt header, sends a signal to websites visited by the user about the user’s dnt preference, if any, set on the browser. we do not currently commit to responding to browsers’ dnt signals. we cannot make this commitment because no common industry standard for dnthas been adopted by industry groups, technology companies, or regulators.

5. SOCIAL SHARING FEATURES

our site may offer social network and similar sharing features, such as facebook, twitter, and instagram buttons, which let you access our social media pages and may allow you to share information related to the site through your preferred social media platforms. if you permit a connection between our site and your social network page(s), we (and the social network) may be able to identify you, and associate the information we (and they) receive with information we (and they) already have about you. in addition, depending on how you use those features and your settings with the social network provider(s), the information you share to your social network pages will be available to others, including your friends and/or the public. for more information about how your information may be shared through those social networks once it is provided to them, you should review the privacy policies of those social networks.

in addition, if you interact with us through our social media pages, such as through an exchange of comments on our facebook or instagram pages, or interactions through the messenger feature of social media sites, that interaction will also be governed by the privacy policies of the applicable social media site.

6. OUR SECURITY MEASURES

we use a variety of industry-standard security measures to maintain the safety of your personal information, including measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. we store the personal information you provide on secure (password- and firewall-protected) servers. all electronic financial transactions conducted through our site are protected by encryption technology.

unfortunately, no electronic data transmission over the internet can be guaranteed to be 100% secure. as a result, while we believe that we use reasonable measures to protect personal information, we cannot ensure or warrant the security of any information transmitted or otherwise provided to us or received from us.

if you have an account on our site, it is your responsibility for keeping the password confidential. we will never ask for your password (except when you create your account and log into our site).

7. YOUR RIGHTS REGARDING YOUR INFORMATION

a. opting out of providing information. all of our collection of your personal information requires your voluntary submission, except for browsing and device information collected through the site, which is automatically collected if you use the site. you should refrain from visiting the site if you do not want any browsing or device information collected, and instead should contact us by phone or in person if you would like to receive products and services from us. although it is your choice whether or not to provide us with information, please note that if you choose not to provide certain information, you will not have access to the resources, services, or events that require that information.

b. opting out of certain communications. you can always opt out of receiving promotional email communications from us by using the “unsubscribe” link contained in those communications, or by contacting us at us at info@themaker.com. please note that notwithstanding your email preferences, we may need to contact you regarding our potential or ongoing business relationship, as required by law, or regarding legal matters. however, we will not send you email marketing communications after you have opted out of receiving them.

c. correcting and updating information. if you believe that any of the personal information we have about you is incorrect, you can contact us at any time at info@themaker.com to request that we make the appropriate corrections.

d. removal of information. as noted above, we have standard retention practices with respect to the personal data we collect. if you would like to request any earlier removal of your personal information, please contact us at info@themaker.com

please note that we may not be able to completely remove personal information from our systems in certain circumstances. this will be true if the data is not in a searchable format, if it is retained in backup systems, if we need it in order to prevent fraud or future abuse, or if we are required by law to keep it.

e. certain rights of california residents. the california “shine the light” law permits individuals to request certain details about our disclosure of their personal information to third parties for direct marketing purposes. if you are a california resident and you would like to make such a request, please contact us at info@themaker.com

8. A NOTE FOR VISITORS AND CLIENTS FROM OUTSIDE THE UNITED STATES

if you are visiting us (either online or in person) from outside the united states, please be aware that your information will, as applicable, be transferred to, stored, and processed in the united states. we make no representation that the practices we describe are compliant with the laws of other jurisdictions, including laws that apply to the collection, use, disclosure, and security of personal information.

if you are located in the european economic area (eea), whenever you voluntarily give us your personal information, you should understand that your information will be sent by you to the united states, a jurisdiction that does not provide the same framework for the protection of personal information as the eea. by sending us your personal information, you are expressly consenting to the transfer by you of information from your location within the eea to our servers in the united states.

9. A NOTE ABOUT CHILDREN

our site is not targeted to, and we have no interest in collecting information from, children. we do not knowingly gather any personal information from children under the age of 13. if you are a parent or legal guardian who believes that your child has provided us with any personal information, please contact us at info@themaker.com

10. QUESTIONS REGARDING OUR PRIVACY PRACTICES

if you have any comments or questions regarding our privacy practices that are not addressed in this privacy policy, please contact us at info@themaker.com